nectarbay Order & Shipping Policy

---

Welcome to nectarbay. Every order you place with us is handled with genuine care and attention to detail, from the moment it leaves our facility to the moment it reaches your door. The guidelines below are written to give you a clear, honest picture of how our shipping process works at every stage.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are typically processed the same business day. Orders submitted after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are sealed in specialized cold-chain insulation and dispatched Monday through Thursday only, so they are never left in transit over a weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and displayed at checkout before you confirm your order, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has been dispatched from our facility. Slight delays may occur during peak holiday seasons or severe weather events.

---

International Shipping

nectarbay proudly ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are set by your local customs authority and are the responsibility of the recipient.

---

Order Tracking & Delivery Confirmation

Once your order has been shipped, you will receive an automated shipping confirmation email containing a direct tracking link and courier details.

If you do not see tracking updates or receive your tracking number within 3 business days of order confirmation, please reach out to our support team with your order number.

---

Order Modifications & Address Changes

To maintain fast dispatch times, order processing begins shortly after placement.

• If you need to update your shipping address or modify your order, please contact us within 1 hour of placing your order at [email protected].
• While we will do our best to accommodate change requests, we cannot modify shipping addresses once an order has been handed over to the shipping carrier.

---

Damaged, Lost, or Compromised Shipments

We stand behind the delivery of every order:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos for an immediate full refund or free replacement.
• Lost or Damaged Packages: If your tracking indicates delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: nectarbay
• Customer Support Email: [email protected]
• Customer Support Phone: 16232626928
• Physical Business Address: 3011 S 71ST DR, PHOENIX, AZ 85043, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST